Iris Correa is an information systems engineer from Angola. She manages a team of about 20 people as NOC & Customer Support Manager at Internet Technologies Angola, an internet service provider focused on corporate businesses, and is a graduate of the online MSc in Information Systems Management programme.
What does your typical day look like?
I manage a team that is responsible for monitoring the network, activating and managing client services and providing customer support and troubleshooting for clients.
My day starts with a good cup of coffee, reviewing all the monitoring systems we utilise, checking for new support tickets, following up opened tickets, and checking activations planned for the day, including new installation projects.
Because I am in a management position, I have to balance my time between strictly technical tasks and management tasks such as shifts schedule (my team operates 24x7), holidays schedule, overtime, absences and several other HR-related tasks. I also provide several monthly reports to the directors. And of course, I need to manage any network outages or downtime that may come up.
Why did you choose to study online for this degree with the University of Liverpool?
I never had the chance to study overseas when I was younger and I started working part-time in my first year at one of the local universities. With the passing years, and after I completed my engineering degree, my responsibilities at work increased and I had no time to attend physical classes. I really wanted to experience an international university even if only virtually. Selecting this masters degree in particular was very easy as it was the one that fitted the most with my job and my career path, i.e. transitioning from a very technical to a management position.
How did you fit online study into your life?
It was not easy in the sense that online study really requires a lot of self-discipline. I found myself studying at late hours of the day.
What did you enjoy most about studying online with the University of Liverpool?
The system is so different from the Angolan system that I was used to. At the University of Liverpool, there was a lot to read but no-one forcing you to read it or to memorise descriptions. Of course you have to read and do a lot of research, but it is up to the individual student to decide when and how much. It teaches you responsibility.
I really enjoyed the way the programme is structured. You are given the basics regarding a topic where the goal is to understand the idea. You have to explain the concept in your own words and show how it can be applied in your life. It makes you think, stimulates your ideas and creativity, and teaches you to put your ideas into words.
What was your experience of interacting with other international students?
Interacting with other international students was wonderful. We were all more or less in the same time zone, which helped interaction. The discussion board was a very important tool. You need to really read your colleagues’ work, research and construct your answers to them, adding value.
What three words sum-up your experience with the University of Liverpool?
Research. Think. Evolve.
I would recommend the University of Liverpool because…
… it is a wonderful academic experience, a road full of self-discoveries. The programmes are designed to be relevant to everyday work, and they are constantly updated to keep the content relevant.